Terms of service

Welcome to Zovqo. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General

Zovqo is an online retail store operated in the United Arab Emirates, specialising in smart devices. By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products & Availability

We make every effort to display our products and their features as accurately as possible on our website. However, we do not guarantee that product descriptions, images, colours, or other content are entirely accurate, complete, or error-free. All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.

3. Pricing

All prices on our website are listed in UAE Dirhams (AED/Dhs.) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged for a product will be the price displayed at the time the order is placed. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

4. Orders & Payment

When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Orders are confirmed once you receive an order confirmation email or WhatsApp message.

We accept Visa, Mastercard, Apple Pay, Google Pay, and Cash on Delivery (COD). For online payments, your transaction is processed securely through our payment providers. We do not store your card details.

5. Shipping & Delivery

We deliver across all Emirates of the UAE. Estimated delivery time is 1–3 business days from the date of order confirmation. Free delivery is available on orders over Dhs. 150. For full details, please refer to our Shipping Policy page.

6. Returns & Refunds

We do not accept returns or offer refunds once an order has been confirmed and dispatched. If you receive a damaged or defective product, please contact us within 24 hours of delivery. For full details, please refer to our Return & Refund Policy page.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Zovqo or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

8. User Conduct

When using our website, you agree not to:

9. Limitation of Liability

To the maximum extent permitted by UAE law, Zovqo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability in connection with any purchase shall not exceed the total amount paid by you for the product in question.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the updated terms.