Privacy policy
Last Updated: Feb 13, 2026
Zovqo ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
Information We Collect
We may collect the following types of personal information when you interact with our website:
Personal Details: Name, email address, phone number, delivery address
Payment Information: Payment method details (processed securely by our payment providers — we do not store card numbers)
Order Information: Products purchased, order history, delivery preferences
Browsing Data: IP address, browser type, device information, pages visited, and cookies (see Cookie Policy below)
How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfil your orders
• To communicate with you about your order status and delivery
• To provide customer support via email and WhatsApp
• To send promotional offers and newsletters (only if you have opted in)
• To improve our website, products, and services
• To comply with legal obligations under UAE law
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only with:
Delivery Partners: To fulfil and deliver your orders
Payment Processors: To process your transactions securely (Shopify Payments, Tabby, Tamara, etc.)
Legal Authorities: If required by UAE law or to protect our legal rights
Data Security
We implement industry-standard security measures to protect your personal information. Our website uses SSL encryption to secure all data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment gateways — we do not store your credit or debit card details on our servers.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site, remember your preferences, and display relevant content. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain features on our website.
Your Rights
You have the right to:
• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of marketing communications at any time
• Request that we restrict the processing of your data
To exercise any of these rights, please contact us at the email address provided below.
Email Marketing
If you subscribe to our newsletter or provide your email during checkout, we may send you promotional offers, product launches, and updates. You can unsubscribe at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us directly.
Third-Party Services
Our website is hosted on Shopify. Your data may be stored on Shopify's servers in accordance with their privacy policy and terms of service. We may also use third-party analytics tools (such as Google Analytics) to understand website traffic and user behaviour. These tools may collect anonymised data subject to their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.